Direct coaching with staff


Training has its limitations without follow through into the workplace to turn training into direct practice.


Coaching, led by a consultant working directly within the service rather than just in a training room, offers the opportunity for staff to learn, practice, debrief and refine new skills.


The aim of direct coaching is to demonstrate with staff they can develop their own skills into action.



Examples of our coaching approach include:


Increasing positive interactions: The Butterfly Approach™

Coaching staff on how to reduce long periods of 'neutral care' (lethargy, boredom and staring into space) and how to increase their 'positive social interactions' (engaging moments). The aim is to enable staff to feel and demonstrate more emotional connection with people with a dementia through “The Butterfly Approach™.”


Reducing controlling care

Coaching staff on how to prevent personal, environmental and social care which is negative or controlling. (actions that demonstrate control, restriction and prevention of choice).


Improving the mealtime experience

Coaching kitchen and care staff on how to turn the mealtime, before, during and after, into a positive social experience.


Writing strength based care plans

Coaching staff on how to write a strengths based care plan that can be seen to improve peoples daily life - including implementing rights based risk assessments.


Setting up dementia specific lounges, dining rooms, bathrooms and corridors

Coaching staff on how to fill up the environment; literally changing the spaces to make them work for people at different points of experience of a dementia.


Implementing the matching project™

Coaching staff how to assess people's level of functioning and needs. Working with staff on how to group people together with the aim of focusing staffs skills at different points of people's experience of a dementia.